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Remote Support Enquiry?
Windows PC
1. DOWNLOAD
Please follow the link below to download the remote support program, RustDesk.
ou can download and install either the EXE or MSI file for Windows.
2. Run the downloaded program
When you run the downloaded RustDesk file for the first time, click the [Install] button in the bottom-left corner.
When the following installation screen appears, please check all the checkboxes and click the [Accept and Install] button.
Installation is now complete. When the following screen appears, please provide us with your ID.
When we are in contact at your scheduled remote time, we will initiate a connection to your PC. At that point, a window like the following will pop up. Please click [Accept] in that window, and the remote session will begin immediately.
MAC OS
1. DOWNLOAD
Please follow the link below to download the remote support program, RustDesk.
- If you have an Intel Mac, please click x86-64 (64-bit),
- If you have an Apple Silicon Mac (M1 or newer), click AArch64 (ARM64)
and download it.
2. Install RustDesk
(1) Please download the file, and install it.
(2) After installation, when you run RustDesk from your Applications, you will see a permission notice in the bottom-left corner. Click [Configure]. A "Screen Recording" pop-up will appear. Click [Open System Settings], find RustDesk under "Screen & System Audio Recording," and click the disabled toggle to activate it.
(3) When the "Privacy & Security" window appears, enter your password and click the [Modify Settings] button to save.
(4) When the pop-up window appears, click the [Quit & Reopen] button. RustDesk will close and then restart.
(5) When it reopens (if it doesn't, please run RustDesk from your Applications), click [Configure] for the permissions in the bottom-left corner. When the "Accessibility Access" window opens, click [Open System Settings]. This will open the Accessibility window. Find RustDesk here and click the disabled toggle to activate it.
(6) When the "Privacy & Security" window appears, enter your password and click the [Modify Settings] button to save.
(7) In the bottom-left corner, click the [Install] button for the notice that says "System service needs to be installed to start on boot."
(8) In the "osascript" pop-up window, enter your password and click [OK].
(9) Installation is now complete. When the following screen appears, please provide us with your ID.
2. Remote access with RustDesk
When we are in contact at your scheduled remote time, we will initiate a connection to your PC. At that point, a window like the following will pop up. Please click [Accept] in that window, and the remote session will begin immediately.
