![](https://intlabnz.com/wp-content/uploads/2023/11/white-Abstract-Shape-06.png)
Remote Support Enquiry?
![](https://intlabnz.com/wp-content/uploads/2023/11/Abstract-Shape-14-1.png)
Windows PC
1. DOWNLOAD
Please head to the link below and download Anydesk, the remote access software. (Only available for PCs/laptops with MS Windows installed)
https://anydesk.com/en-au/downloads/thank-you?dv=win_exe
Once you've downloaded and run Anydesk, you'll see the program open up like in the picture below, with a numerical code appearing in the top left corner.
![](https://intlabnz.com/wp-content/uploads/2023/11/anydesk-new-1.jpg)
At the scheduled remote session time, please let us know this code. We'll then connect to your PC, and as soon as you click [Accept] or [Allow], we'll have remote access.
![](https://intlabnz.com/wp-content/uploads/2023/11/Abstract-Shape-14-1.png)
MAC OS
1. DOWNLOAD
Please download the below link and install Anydesk for macOS, the remote access software.
https://anydesk.com/en/downloads/mac-os
(1) Once you've launched the Anydesk you downloaded, you'll see the following screen. Click on configure to open the macOS System Preferences and set permissions for Anydesk.
![](https://intlabnz.com/wp-content/uploads/2023/11/mac-1.png)
(2) Click on the lock and unlock "Privacy & Security."
![](https://intlabnz.com/wp-content/uploads/2023/11/mac-2.png)
(3) Enter your system preferences password and click the "Unlock" button.
![](https://intlabnz.com/wp-content/uploads/2023/11/mac-3.png)
(4) Please select AnyDesk under "Accessibility," "Full Disk Access," and "Screen Recording."
* If you don't find AnyDesk under "Full Disk Access," it's fine to only check it under "Accessibility" and "Screen Recording."
![](https://intlabnz.com/wp-content/uploads/2023/11/mac-4.png)
(5) Once you're done, click the lock at the bottom left corner to secure your settings.
![](https://intlabnz.com/wp-content/uploads/2023/11/mac-5-300x264-1.png)
(6) When you see the screen as follows, please click the approval button.
![](https://intlabnz.com/wp-content/uploads/2023/11/mac-6.png)
The setup is complete. When you launch AnyDesk, you will no longer see the configure warning as shown in the picture below. Also, a numeric code will appear in the top left corner.
![](https://intlabnz.com/wp-content/uploads/2023/11/mac-8.png)
At the scheduled remote session time, please let us know this code. We'll then connect to your PC, and as soon as you click [Accept] or [Allow], we'll have remote access.